On Jan 13, 4:56*pm, "William Sommerwerck"
wrote:
I'm reminded of the old riddle "What time is it when a clock strikes 13?" --
"Time to get a new clock."

In general, none of the router output lights should be illuminated unless the
output is actually connected to computer. The symptoms you describe suggest a
bad router.

You power cycled it, that's about the most you can so, take it back to
your cable company and get a replacement. If necessary, demonstrate
to them that it's dead at their office. Mention that you have been
without service for X days and want a refund on the internet portion
of your cable bill.