Jim wrote:
Smitty Two wrote:

Nope. Many of them have fake logs and burn only gas. Yours has gas
with which to light the logs, so you don't have to build a fire with
kindling.

I didn't realize that mine could burn wood because the "logs"
inside the fireplace are heavy ceramic like fake logs.

The spark igniter jumps a good half inch with a blue spark.
But I have to figure out how to get the gas going.
I'm still reading the threads though. So I will keep trying.

Did you watch the YouTube videos? I have a hunch that you have to light the
pilot according to the instructions (push in a hold, etc.).

Or, maybe you could to go to the gas source and from there see if there is
any branch off piping that goes to the fireplace that has a shutoff valve in
it.