"It seems as if everyone has a tale about Customer Service Hell. According
to a new survey ... less than half (49%) of consumers worldwide say that
they are “net satisfied” with the businesses they regularly interact with,
including retailers, utilities, financial services, and pay TV, phone, and
broadband providers.


The same survey, however, finds:

"In mature markets, switching due to poor service is also on the decline,
dropping from 60 percent to 49 percent (the first time below 50 percent)
during the same period. Furthermore, in conjunction with this global decline
in switching due to poor service, consumers are generally somewhat more
satisfied with many aspects of customer service this year, with three
general service satisfaction characteristics measured increasing by at least
5 percentage points from last year."


http://business.time.com/2012/12/11/...#ixzz2FDZ9lyC0