I concur. I had bought some of their bits at the Woodworking Show a few
years back. One of their bits broke (carbide broke into pieces) more than a
year later and I wrote them a letter. No threats, just that I felt carbide
shouldn't break like that. I would guess that only about two weeks later I
received a new bit in the mail. They never even asked me for the old bit or
proof that I bought it or when (although I told them where I bought it and
when in the letter.). I thought that was a pretty classy thing to do. My
only fear is that some clowns might try to scam them for some free bits,
which could be why many companies choose to have poor customer service.

Glen

wrote in message
...

Just so Robin Lee doesn't get ALL the praises here (which he deserves):

Yesterday afternoon, I sent an email to Eagle America about some
problems I was having with one of their moulding bits (details
unimportant).

I was SHOCKED when the phone rang and it was their woodworking shop! They
had pulled one of the bits, made some test cuts, and offered suggestions
on usage, offered to swap mine out or return it - whatever I needed. They
said they'd follow up after the weekend and I have no doubt they will.

A few minutes later, I got this in email: