On Wed, 5 Dec 2012 11:43:47 -0500, "Existential Angst"
wrote:

"Gunner" wrote in message
news
On Tue, 04 Dec 2012 20:40:54 -0500, Bob Engelhardt
wrote:

On 12/4/2012 7:20 PM, Existential Angst wrote:
...
I've had them tell me stuff was NOT in stock, and it turns out it was in
stock. Of course, much more the opposite case. Never fails at HD.
...

Recently I needed something and found it on the HD web site. Checked
the inventory for the closest sto 8 on hand. Went there & there was
none - very annoying. I emailed HD support with my story & they wrote
back: "You should call - the online system can get behind" (8 vs. 0 is
"behind", I'd say)*. To which I replied that what's the point of an
inventory check option if it's not accurate & I have to call anyhow.
She didn't get it. Actually, an online inventory check that makes the
some-none error is worse than no check at all, but I didn't try to
explain that to her.

Bob

* - she offered me 10% off my $10 item if I wanted to order it online (&
pay shipping & wait).

When I had a complaint at Lowes they gave me a $25 gift card.

I had the same problem last weekend. Looking for Roebek Septic Tank
Soap and Grease Cleaner #87 as I recall.

HD said it was in stock in all their Bakersfield stores. No store
carried it. ****ed me off a bit, it did.

Yup. Get used to it.

Roebic K-37-H Septic Tank Treatment, 64-Ounce by Roebic Laboratories
Price: $18.92 Eligible for free shipping with Amazon Prime.