On Fri, 9 Nov 2012 14:23:12 -0800 (PST), bob haller
wrote:

I am proud I am a effective complainer and rarely lose a issue.....

If more people complained loudly customer service would improve
dramatically.......

Just don't complain while you are upset or mad. Take a break, collect
your thoughts, relax and make an honest presentation of the facts.

I've listened to thousands and thousands of complaints. The louder a
person gets, the calmer I get. It brings down the stillness.