On Sat, 8 Sep 2012 17:43:38 -0700, "David Kaye"
wrote:


I once wrote software that phoned people and reminded them of their medical
appointments. The software was necessary because too many people were
missing appointments and making it hard on the staff and on others waiting
to get appointments. But the clinics didn't have the staff to personally
phone everyone and remind them.

There was no provision in the software to exclude phone numbers. The
software generated a log that showed whether the call was answered by a
human, voicemail/machine, busy, no answer, or disconnected. It was
excellent software if I do say so myself. The disconnected numbers would be
highlighted so that the receptionist could ask the patient for a corrected
phone number next time.

We never had any complaints about the software, and it decreased the number
of missed appointments from 15% (that's 1 in 6) to about 5% (1 in 20).



We get those calls from our medical group. Quite handy, especially if
you were not sure of a time. We usually let them go to the machine,
but we don't object to getting them.

It is the credit card and burglar alarm scams and the like that I
object to.