"Metspitzer" wrote

I hate computer generated phone calls.
I get one for my meds when I add a new prescription. I have asked to
be taken off the list and they do, but some how I get added back.

I once wrote software that phoned people and reminded them of their medical
appointments. The software was necessary because too many people were
missing appointments and making it hard on the staff and on others waiting
to get appointments. But the clinics didn't have the staff to personally
phone everyone and remind them.

There was no provision in the software to exclude phone numbers. The
software generated a log that showed whether the call was answered by a
human, voicemail/machine, busy, no answer, or disconnected. It was
excellent software if I do say so myself. The disconnected numbers would be
highlighted so that the receptionist could ask the patient for a corrected
phone number next time.

We never had any complaints about the software, and it decreased the number
of missed appointments from 15% (that's 1 in 6) to about 5% (1 in 20).