Thank you for the updated information.

Some manufacturers won't supply service parts for products currently in
production!

There used to be such laws -- at least according to what I read in a "High
Fidelity" article, and what the parts lady at Sony told me.


"Sofa Slug" wrote in message
...
On 9/4/2012 2:50 PM, Cydrome Leader wrote:
Sofa Slug wrote:
On 9/4/2012 9:50 AM, William Sommerwerck wrote:
Recently, it has become partially dysfunctional and I was
trying to find a repair facility. I contacted the manufacturer
and they say it's no longer in production and therefore no
place available offering repair.

You might want to point out to Hasbro that it's legally obliged
to provide service parts (and by implication, service).

If Hasbro doesn't cooperate, contact your state Attorney General
and file a complaint.



My guess is that Hasbro would try & weasel out of it. The ad does
state "Discontinued by manufacturer: Yes". Once certain makers
discontinue manufacturing an item (particularly with imported
electronics), you may be immediately left out in the cold - they
might literally deny it's existence, sometimes refusing to supply
parts or even service info (I had this happen recently with
Kenwood). This appears to be on the increase as more & more
manufacturing is outsourced to nameless Chinese factories.

While these are great excuses, it still doesn't chang the 7 years of
parts laws that still do exist in the US. Best case, the OP would get
some money from habro to cut the loss on the thing junking out.


I could be wrong, but I have never seen written confirmation of any
FEDERAL law requiring parts to be available for any specific amount of
time (if this does exist, I would welcome a link to it). Maybe you are
thinking of California state law (and similar laws in some other
states). Here is the citation for California:


a) Every manufacturer making an express warranty with respect to an
electronic or appliance product described in subdivision (h), (i), (j),
or (k) of Section 9801 of the Business and Professions Code, with a
wholesale price to the retailer of not less than fifty dollars ($50) and
not more than ninety-nine dollars and ninety-nine cents ($99.99), shall
make available to service and repair facilities sufficient service
literature and functional parts to effect the repair of a product for at
least three years after the date a product model or type was
manufactured, regardless of whether the three-year period exceeds the
warranty period for the product. (b) Every manufacturer making an
express warranty with respect to an electronic or appliance product
described in subdivision (h), (i), (j), or (k) of Section 9801 of the
Business and Professions Code, with a wholesale price to the retailer of
one hundred dollars ($100) or more, shall make available to service and
repair facilities sufficient service literature and functional parts to
effect the repair of a product for at least seven years after the date a
product model or type was manufactured, regardless of whether the
seven-year period exceeds the warranty period for the product.

---

Regardless of law, it's been my personal experience that unless you are
literally willing to take them to court, some makers will simply
stonewall you.