In article ,
"CW" wrote:

"Kirby" wrote in message
...

However, that doesn't mean that what they're doing is good management
either. I hope you don't think that just because it's their choice,
whatever they do, it is always good management. In this case, didn't the
original poster say other customers had been complaining too?

What the OP related about other customers was rather suspect. It may or may
not have been the case. There are plenty of cases of poor management but,
ultimately, that is the store's problem as the customer can always go
somewhere else.

I was relating what the SA said about other customers having problems of
a similar nature. He was also complaining about the new guy in
management (who also was the one who got rid of the lighting he said)
having made other similar decisions and that is what customers were
complaining about and it was inhibiting him(he felt) in doing his job so
he was quitting.

You can call the SA,"suspect" and perhaps he embellished a bit, but I
doubt it's a fabrication either. Which is to say, the truth is in the
middle, with the SA being more right than wrong.


Seems to me that so many,many places have thrown out the notion that the
"customer is always right" and favored a "we'll do what we want and
you'll like it" approach.

That they have and, as shopping is now considered a sport, people put up
with it.

And that's where the problem begins. When customers are too
lilly-livered to stand up and be counted, then they deserve to have
their shopping be a sport rather than a "service to the customer"

That's also why so much in this wonderful country is going downhill. No
one wants to stand and be counted. I suppose that's because they're
afraid.


Maybe that's why a place like Lee Valley is so
liked since they seem to be so customer oriented.

Yep. Rare these days.

And it's rare because of the customers lack of feedback. If these folks
realized that customers were upset, things might change. I told Rockler
to take me off the mailing list. I will go there if there is no other
source, but I will try my darndest to shop elsewhere.
--
Thanks,

Ham