On 7/18/2012 12:44 PM, Mike S. wrote:
The recent refrigerator thread has inspired me to ask about our recent
problems too.

This is a GE side-by-side unit with icemaker and digital temp set/display
on the front panel, purchased 13 months ago with 5-year extended warranty.

It sits in an non air conditioned kitchen; but even through last summer it
managed to keep to the manufacturer's recommended set points of 0 degrees
for the freezer and 37 for the refrigerator.

Over the last few months, the temp on the freezer side (even after a cool
overnight with no door openings) has occasionally been over 10 degrees,
and now with the summer heat it is common to wake up in the morning to
find it still running, and the freezer side temp at 13 - 19 degrees.
Needless to say our ice cream is soupy. Really nothing about how we use,
load, arrange the refrigerator contents has changed; just the temperature.
Seals are OK, it's not overloaded. Abundant clearance at the bottom where
lots of hot air get expelled.

First visit from repair; told us the unit was never levelled properly
(installed by same dealer providing the extended warranty) and that was
interfering with defrosted runoff. Fixed that; 3 days later no change in
temperature.

Second repair visit; guy insists the temp gauge must be wrong because we
have ice. Told him that ice freezes at 32 degrees; showed him the soupy
ice cream. OK; he'll be back in 3 days with a repacement computer unit for
the front panel.

I'm not hopeful it will fix the issue; what else should we pursue with him
on the next visit?



it's under warrantee. why do you care how often he comes out until it's
fixed? does your state have a lemon law (3 strikes and you get your
money back)?