On Thu, 12 Jul 2012 08:26:22 -0700, Man at B&Q wrote:

On Jul 12, 8:31Â*am, (Steve Firth) wrote:
John Rumm wrote:
On 12/07/2012 00:50, Steve Firth wrote:
John Rumm wrote:

An approach which betrays their corporate mindset; they would much
rather sell you a shiny new toy, than have you persist with an
existing one.

I guess this time around you missed the point that if a battery
fails within warranty, or even TBH quite a way outside of warranty
an Apple store will generally either fix for free or give a free
replacement computer that is equal to or even better than the one
handed in for repair.

While commendable, the former (in warranty) is something that most
makers will also do,

That is not my experience. The painless manner in which Apple handle
the event of a failure of their kit is IMO exemplary. The Apple Store
and John Lewis are located close to each other in the closes local
"shopping mall" I can't find much difference in approach between the
two.

Other suppliers have tended to approach the matter by firstly trying to
claim that the customer must be a liar and a thief and attempting to
avoid legal responsibility. I have found suppliers such as Dell and HP
particularly keen to avoid paying for repairs *in* warranty and
impossible to persuade to correct consequences of manufacturing faults
out of warranty.

and post warranty, something apple would find hard not to do should
they be pressed under to SOGA. Its not as if they can claim its a low
cost unit and you can't expect more than a years use from etc.

Are Apple the only makers of laptops in that price range? Try getting
Sony to replace a failed VAIO just out of warranty, for example.

BTW, if you want me appreciate your irony say something ironic. You
may want to check the meaning of the term "irony".

Anyway, enough of this, I really don't want to acrimoniously argue
with you, but by a similar token I don't like to see misinformation
or lazy stereotype being paraded as fact.

As with most stereotypes, while not universally applicable, there
often is or was an element of truth. You can't deny that when it
comes to making things with "no user serviceable" parts, Apple have
form here. See the teardown of the macbook pro linked above as an
example.

I've repaired MacBooks in the past - it's no worse than working on, say
Dell or Sony laptops. I think you exaggerate the potential for problems
as a consequence of the design of the MacBook.

BTW, no comment on the Mac Pro? It's the easiest computer to work on
that I have ever seen, also the iMac and the Mac Mini are a joy to
upgrade. User serviceable parts slide out on trays, generic parts can
be used without problems. Trying to build a thesis that Apple is some
evil, tentacular organisation dedicated to suppression of the poor
consumer is more than slightly misplaced, IMO.

Your apparent try to portray IBM/Lenovo as champions of choice is
making me choke a little. That's IBM that would never, ever publish to
its consumers any worthwhile technical documentation for its systems
and

That's odd as the first IBM PC I camne across (circa 1982 or '83) came
with complete schematics and documentation.

Indeed. IBM have been very open about their machines; I have detailed
technical documentation for every IBM machine I have owned, from an XT-
based PC Portable right up to the x-series server beside my desk
(although for that last one, I never went after the really detailed
stuff). And service manuals for all of them.



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