"Steve Firth" wrote in message
.. .
John Rumm wrote:

On 12/07/2012 00:50, Steve Firth wrote:
John Rumm wrote:

An approach which betrays their corporate mindset; they would much
rather sell you a shiny new toy, than have you persist with an
existing
one.

I guess this time around you missed the point that if a battery fails
within warranty, or even TBH quite a way outside of warranty an Apple
store will generally either fix for free or give a free replacement
computer that is equal to or even better than the one handed in for
repair.

While commendable, the former (in warranty) is something that most
makers will also do,

That is not my experience. The painless manner in which Apple handle the
event of a failure of their kit is IMO exemplary. The Apple Store and
John Lewis are located close to each other in the closes local "shopping
mall" I can't find much difference in approach between the two.

Other suppliers have tended to approach the matter by firstly trying to
claim that the customer must be a liar and a thief and attempting to
avoid legal responsibility. I have found suppliers such as Dell and HP
particularly keen to avoid paying for repairs *in* warranty and
impossible to persuade to correct consequences of manufacturing faults
out of warranty.

IME HP are very good at doing free repairs, the retailers not so good.


and post warranty, something apple would find hard
not to do should they be pressed under to SOGA. Its not as if they can
claim its a low cost unit and you can't expect more than a years use
from etc.

Are Apple the only makers of laptops in that price range? Try getting
Sony to replace a failed VAIO just out of warranty, for example.

Why Sony, its the retailer that is responsible in the UK.
Its easy if you buy from someone that cares (not pcworld).


BTW, if you want me appreciate your irony say something ironic. You may
want to check the meaning of the term "irony".

Anyway, enough of this, I really don't want to acrimoniously argue with
you, but by a similar token I don't like to see misinformation or lazy
stereotype being paraded as fact.

As with most stereotypes, while not universally applicable, there often
is or was an element of truth. You can't deny that when it comes to
making things with "no user serviceable" parts, Apple have form here.
See the teardown of the macbook pro linked above as an example.

I've repaired MacBooks in the past - it's no worse than working on, say
Dell or Sony laptops. I think you exaggerate the potential for problems
as a consequence of the design of the MacBook.

Change the battery on a S2 phone.. pop the back off, pop the battery out,
pop the back on, how did you do it on an iphone?
Replace the RAM in a typical notebook.. unscrew the cover marked RAM, pop
the DIMM out, pop the new one in, screw the cover back on, and with a MBA?
Change the battery in a typical notebook.. press the button and remove the
battery..
Change the disk drive in a typical notebook.. unscrew the two screws marked
disk, pull out..

The list is endless just for the hardware.

Now how do you write code and install it on an iPad compared to downloading
the free development tools for linux and/or windows and/or android you would
use for anything not apple?