On Mon, 9 Jul 2012 13:58:30 -0700 (PDT), "Gramp's shop"
wrote:

I ordered a roll of hook & loop sandpaper from Klingspor the other day, but what was delivered was cloth-backed paper, not hook & loop. Sonya at Klingspor acknowledged they sent the wrong stuff, but what I had ordered wasn't right for my drum sander either. She is sending me the right stuff without charging me for the difference in price or shipping. Now the difference is only about $15, but for that $15 Klingspor just moved up to the top of my list for online purchases.

Why, because they sent the wrong item, or because they did the right
thing? titter

--
It is common sense to take a method and try it. If it fails,
admit it frankly and try another. But above all, try something.
-- Franklin D. Roosevelt