I ordered a roll of hook & loop sandpaper from Klingspor the other day, but what was delivered was cloth-backed paper, not hook & loop. Sonya at Klingspor acknowledged they sent the wrong stuff, but what I had ordered wasn't right for my drum sander either. She is sending me the right stuff without charging me for the difference in price or shipping. Now the difference is only about $15, but for that $15 Klingspor just moved up to the top of my list for online purchases.

Larry