tiredofspam wrote:
Holly ****.

I went to HF today to get a fountain pump for my sink that I had set
up. They had a sale on them and a new one opened this week less than
40 minutes away. That's a 20 minute savings for me.

Well after she rung up the fountain pump she tells me there is a
restocking fee if I wish to return it. I'm like get out of here,
(remember she already rung it up). Well if it's defective and you
exchange it, or you upgrade there won't be a charge the manager says,
but if you don't like it HF is now charging a restocking fee on many
items.
Guess what the pump didn't live up to it's specification. it was rated
at 158gph with a 3.6 foot rise. It only trickled at 30 inches... So it
is going back for a bigger one... But things are so hit and miss with
HF, that I'll be more reluctant to spend money there if they are going
to charge me if it isn't good enough.


You?

From their web site:

"90 Day Satisfaction Guarantee: Items are guaranteed to be as described and
illustrated. If for any reason you are not satisfied with any item
purchased, you may return the insured product within 90 days for a full
refund or replacement, whichever you prefer."

And:

"Limited Lifetime Warranty on Hand Tools: Harbor Freight Tools makes every
effort to ensure that our products meet high quality and durability
standards and warrants to the original purchaser that eligible products are
free from defects in material and workmanship for the life of the product."

But:

"Generators and other specific items are subject to a 20% restocking fee"