On Wed, 11 Apr 2012 22:30:50 +0100, "Gareth Magennis"
wrote:



"William Sommerwerck" wrote in message
...
But you might have paid attention to the fact that they know the product,
and quite probably know more about the problem than you do.
This is probably not the first time they have experienced this.

These people /know nothing/.

How many years of experience does it take to know that /any/ jack/plug
interface is subject to wear, tear, and breakdown? You have to study
advanced engineering at MIT to learn that, don't you?

The problem is that they did not have replacement parts -- which is
required
by law -- and they had nothing on hand to confirm or deny my diagnosis of
"bad charger". (I did tell them that it wasn't clear whether the charger,
the phone, or both, were at fault.) And if I'd bought a new phone, they
couldn't transfer the data on the old phone.



No, your problem is you do not know how to interact with people effectively.

You storm in, having "diagnosed" the problem already, but the people you are
trying to convince know you are wrong and clueless.
You then demand a replacement part, which they don't have, and are quite
sure you do not need, because they know far more about this problem than you
do.

I suspect you then belittle them with your apparent and incorrect "superior
knowledge", at which point they pretty much say (internally) "f**k you
as****e, come back when you have learnt to be a bit more civil, I'm not
helping you now, even though I can".


Your loss, I'm afraid.


Gareth.

The store personnel were actively driving away a network customer. Do you
really think management would continuously tolerate such mulish behavior
in salesbots?


ALL THEY COULD OFFER was "Throw it away and buy a new one. We don't give a
damn about your having to trash a working phone, or that you'll lose
everything on the phone, and have to re-enter it by hand."

Dig?