On Tue, 20 Mar 2012 13:37:51 -0700 (PDT), Dottie
wrote:

My Genie is 10 years old. The original price installed was $280. For
the past three years I have had to have someone come out and "fix" it
- about $100 each trip. It's started acting up again - when I open
it, the door goes up and the motor keeps running. I have to hit the
button again to make it stop. I am seriously thinking ab out getting
a new one. The one I have now is a "screw" type -- I don't see that
listed online. My neighbors both have chain drives and they have not
had any problems with them -- both have Craftsman. The man who works
on mine does not install them anymore but gave me the name and number
of a company that he says does good work and has good prices....I
haven't called yet. He recommended Chamberlain's Lift Masters - said
it had a good Consumer Report review. Before I go shopping -- is
there anything I should be careful about? My late husband always did
the shopping for this before and I am not very knowledgeable about
it. Thanks.

I think I'd call the guy who used to fix it for you and ask him the
secret of fixing it. It's probably some sort of "stop" that triggers
the motor to turn off. Is it inside the box? I doubt it. Is it near
the rail. Probably. What does he do to fix it? Since he's not
doing this anymore, he may well be willing and able to tell you.

But the price you have to pay is not to whine or complain or even make
referrence when he makes it sound simple and yet you've been paying
100 dollars. You were paying for his training and experience, not his
time. If you whine, etc, he won't tell the next person who asks.

Try to be on a portable phone, with a good flashlight, when you call
him so you can look at what he's talking about. Who will actually
fix it after you know how, I don't konw.