On Wed, 07 Mar 2012 06:01:57 -0500, Ed Pawlowski wrote:

On Tue, 6 Mar 2012 21:45:14 -0800 (PST), "
wrote:

I just got a new laptop, delivered today. One big problem; the box
was crushed. The monkey men of UPS did their best impression of the
old Samsonite commercial and really mashed it.

(NO advice needed on how to proceed with a claim, informing the
shipper, documentation for the vendor, damage claim number
assignments, photographic evidence, etc.)

I am really concerned that this machine could have been damaged,
although it seems to be performing OK. I have a 72 hour window in
which the vendor will send out a new one without charging my account
as an emergency replacement if I need one.

I understand your concern, but it sounds as though the packaging did
its job. Items like a laptop are tested to withstand a minimum of 8
drops from 36", possibly higher. The protective packaging is designed
to take the force of the impact.

OTOH, don't think that the perfect looking package did not suffer even
more severe damage internally. Depends on how the damage was
inflicted.

UPS regs say they can drop a package 15' onto a hard, concrete floor.
I've seen it happen. Conveyor systems are elevated in all UPS and
FedEX processing plants. It sounds like more than that happened to
Naily's unit.

--
Learning to ignore things is one of the great paths to inner peace.
-- Robert J. Sawyer