On Mon, 5 Mar 2012 07:15:41 -0800 (PST), Robert Macy
wrote:

And record, record, record. Written records have value. They can be
your notes, taken at the time of any conversation, but keep records,
when necessary, send registered mail to make request to complete work
with return receipt [for you to show judge you tried to get work
completed]


...."if it ain't documented, it didn't happen." Words I lived by in my
former work.

Include the W's:

Who, What, When, Where, Why and Witnesses.

REMEMBER THIS:
You need to establish in these people's minds that you are a man of
your word, when you say you want something and pay for it, you expect
to get it. And, will not stop until everything is righteous.

Squeaky wheel gets the grease :-\