On 24/02/2012 11:24, Mark wrote:

The clue is that it doesn't mention your name, it says "Dear Valued
Customer", and also actual banks NEVER send out mails asking you to
complete such forms.

They *should* never do this. However, IME, banks do sometimes do
stupid things.

Yes, like trying to get me to give them an e-mail address everytime I
log on to do banking. If I know they don't have an e-mail address to
contact me there's no way I will ever recieve an official bank
communication by e-mail.
:¬)