Dave Liquorice wrote:

On Sat, 25 Feb 2012 09:11:17 +0000 (GMT), charles wrote:

They could assign a presentation number which is answered by an
automated system (like most big companies have anyway) which
announces
the company name[1] and offeres a simple menu system for sales
etc.

The most ghastly invention.

The key word is "simple". Many menu systems are not simple and are
geared to answering the questions asked by thick ****s who can't read
the instructions or use common sense.

If I've got to the stage that I need to call a company it's almost
invariably because I need to actually speak to some one who has the
clout to actually doe something or give me the required information.
Not some script jocky called "Peter" in Delhi who I can't understand.


I reckon VMWare have got the most evil system I have ever experienced.

The odd thing is, that after the first go (as a paying customer) I got
****ed off after many levels of deepness and there was no "press 0 for a
person" option. So I hit all the buttons at random and it gave up and dumped
me through to someone. Someone, who, oddly enough dealt with the call -
which in their case is basic ticket logging and customer number anyway (an
engineering type calls back pretty quickly once they have decided which
specialism is most likely involved). So in their case, apart from sales, I
reckon all the other options lead to the same front end team anyway...

Pretty rubbish system considering how much their products cost.

OTOH, if you have Dell Gold/Premium support, after the first call for a
particular incident (which is quick enough because the sales bloke gives you
the magic number), the Dell engineers give you direct line numbers (in Eire
mostly) which is handy when you have walked to the datacenter, are just
about to do what they told you and something unexpected happens!


--
Tim Watts