"Edwin Pawlowski" wrote in message
...


Quick buck or not, we are bringing this on ourselves. As buyers, many of
us
look for the lowest possible price. In your case, you had trained people
that probably got a decent wage and your customers paid a higher, but
still
fair price. That type of business often struggles against the price
choppers. So when Joe Tyro buys the wrong item, or worse, takes advantage
of liberal "now questions asked" return policies instead of renting, who
pays? There is a cost to put an item back in stock or it may have to be
sold at a discount. Is that fair to all of u s? Shouldn't the abusers
pay
instead?



I worked for a large wholesale/retail warehouse a few years back. They
figured the average cost to process an order was about $50 by the time you
figured the salesman's time, the warehouse workers that stock the shelves,
then pull the orders, the office help that process the paper work, and
lastly the delivery trucks to run the order out . Makes on understand better
why they would charge restock. Even with the restock fee, they probably will
lose money on the deal. In the long run, on small orders it probably would
be cheaper to tell the customer to toss the item in the trash and send him a
credit! But think of the problems that would cause!
I am positive a restock is to make us think twice before we place an order.
Not really for the company to recoup costs, just an incentive for the
customer to do it right the first time.
Greg