Yes, it was FAIRLY CLEAR that the operator DID NOT
understand the SITUATION. That said, she was FOLLOWING THE
script that is proabably BY THE PHONE. To make it EASIER to
recite to the CUSTOMER.

--
Christopher A. Young
Learn more about Jesus
www.lds.org
..



wrote in message
...

Did you miss the part in the OP where the operator DID NOT
UNDERSTAND
the situation?

Amerigas deals primarily in large propane tanks for
household and
industrial use. She was following standard procedure for a
HOUSEHOLD
GAS LEAK.