George wrote:
On 8/31/2011 2:28 PM, Frank wrote:
On 8/31/2011 2:10 PM, SMS wrote:
One of my propane tanks for my grill would leak every time the hose
was connected to it and the valve was opened. Probably the rubber
seal was bad. I didn't know if Home Depot would exchange it for me
since it was only half full and I had bought it probably nine
months ago. I called Amerigas. The lady on the phone was really nice, but
she
did not understand that the tank wasn't leaking except when it was
connected to the hose. She started advising me to not use any light
switches, to put the tank away from the house, to not transport it,
etc. She took down my address and someone came out within an hour
with a replacement full tank at no charge.

I'm still in shock that this whole thing did not involve any
arguing, any excuses, any accusations, any claims that it must be
the grill, not their tank.

You should also be made aware that they sell 15 pounds of propane in
a tank designed to hold about 20 lbs

It is for the convenience (easier to carry) of those folks who like
big box.

Of course it is. It couldn't be to increase profits.