Chuck wrote:
Extron has been doing this for years and of course it is the first
part to fail in their units. Smart Technologies Sympodium power
supplies, that they have contract built in China, fail in a year or so
for the same reason. Technicians and electronic engineers at my work
place can't think of a rational reason why these manufacturers do
this. This is pro gear where reliability is a great concern so it
doesn't seem to be planned failure mode. Thanks. Chuck


What happens when you complain to Extron? And why - if they don't fix
the problem - do you keep dealing with Extron or Smart Technologies?

A company has to respond properly to design flaws or you change suppliers.

Seems simple to me.

If management says the items are cheaper then point out the downstream
repair costs are more than the few bucks it would cost to get a better
supply and thus a better reputation for reliability in the real world
(as opposed to the costing world).

John :-#)#

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