On Saturday, June 25th, 2011 at 11:20:09h +0100, Tony Sayer wrote:

In article
s.com, jgharston scribeth thus
They've replied and said that as Ken's receiving 16 channels he's not
entitled to an aerial installation. Makes no difference that the
channels he receives are constantly breaking up into square boxes and
the sound stutters constantly, the box has found 16 channels, end of
argument.

JGH

don't some real clueless prats get involved in these things!..

Err no. You do not seem to understand that if they do an installation
of an antenna that will severely impact the profit that they are making.

So a truly clued up person will supply a pretty good excuse as to
why they are not obligated to install an antenna.

Remember the employees of the company providing the digital help scheme
have to answer to their managers who want their bonuses and of course
to the stockholders who want the maximum return on their investment.