On Jun 2, 11:52*am, "Robert Green" wrote:
"Anthony" wrote in message

...
On Jun 1, 9:16 pm, "Robert Green" wrote:



"Anthony" wrote in message

...
On Jun 1, 6:11 pm, "Robert Green" wrote:

"Anthony" wrote in message

....

I got this battery last summer, all went fine and after season being
over over for using it, put it in my colder/cooler basement during the
past 2 seasons, as I was instructed.

Looking at the site they say "two year full warranty" so . . .

--
Bobby G.

Well i finally got through their phone support and admit they have
problems with this battery and are sending me a new improved one after
sending them the bad one. They extended the warranty on this
particular battery to 3 years because of it.

Good job! *Thank all the people who have reminded me here so often "Have you
contacted tech support?"

I sometimes tend to get to tech support last instead of first. * At least
after my own battery debacle I called it correctly in your case. *I am glad
you don't have to buy another pack. *Lithium ion battery packs usually have
electronic circuitry on board to monitor the charging process and those
electronics sometimes fail.

My offer still stands if you want to borrow and learn how to use a
voltmeter.

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Bobby G.

LOL thanks how would we work that out me borrowing your
voltmeter...just curious. I always have gone to the company first..but
getting a live tech is next to impossible these days and when you
miraculously do get one, its usually a cheap paying receptionist clerk
who's knowledge is nil. I called yesterday and the recording said that
i was 59 member on the waiting list for support. ..59 mind you. The
recording excuses itself being this is the beginning of the season and
everyone is looking for help. With that knowledge, why don't they hire
more people to answer the phones, at least temporary for the season?
Most likely they would not have the knowledge to inform anyone anyway.
Their hours were 8 to 8 EST...so i made a point to call a couple of
minutes before 8am today and i was second in line...so that is how i
got through.