Brian wrote:
Derek G. wrote:
On Mon, 9 May 2011 10:53:44 +0100, "dennis@home"
wrote:


Its a marketing ploy..

It may very well be but AFAIAC it's costing them sales.

They want you to use all their services so they can make more cash.
The phone service is actually a cheap thing to supply and people pay
quite a bit to use it so profits are high.

I don't know how you decided VM was cheaper than sky though, it
isn't for me.


I pay £71 to Sky for the full bag of mashings inc. 1 HD box plus 1
sky+ box. + £9.00 /month for maintenance of the kit (free with
Virgin)

What's this £9/month for maintenance? I've never heard of that and
we've been with Sky for over 10 years (IIRC). If anything goes wrong
badly enough to need an engineer we just call Sky who, for a one-off
charge of £65, do whatever is necessary to get it working again,
whether that be a new dish, new cabling, new (refurb) box or whatever.

You've not been pestered with these sales calls (often from firms purporting
to be connected to Sky - but not actually) offering insurance against your
Sky box failing? I always send them packing. Like most such warranties they
are hopelessly uneconomical unless your equipment is failing several times a
year.

Last time my Thomson HD box failed, I paid the £65 and was provided with a
brand-new Amstrad box and also had the LNB replaced the dish realigned. I
understand that if you threaten to leave Sky they will come and sort things
out foc rather than risk losing a customer.

--
Kev

--
Kev