Bob Eager wrote:
On Sun, 13 Mar 2011 10:40:47 +0000, sweetheart wrote:

I bought a new car yesterday ( that is I ordered it two weeks ago and
yesterday I collected it). Its a Mazda 2 ( 1.5 engine). I got lots
of extras as part of the deal ( for free as they say) from Mazda,
including insurance for a week to enable me to bring the car home
without them having to mess with my insurance sending out cover notes
for them to tax it.

Perfectly normal, done that for several cars.

Anyway, I sold my old car part exchange . I got the new one home and
rang up yesterday afternoon to change the insurance and the bloke at
the call centre ( direct line by the way) told me off for daring to buy
a new car without getting their permission first. I was just shocked
and quite upset at being told I wasn't allowed to buy a new car without
getting their approval first.

Has anyone else had this or did I just get a weird call centre guy? My
OH thinks its funny but its upset me and spoilt having a new car for me.

You got a weird call centre guy. I'd ask to speak to his supervisor. He
has no right at all to do that. In fact, I'd be tempted to cancel and go
somewhere else.

I've moved away from DL for motor and home insurance as a result of
offhand attitudes, unwillingness to negotiate on price, long delays on
their phone lines etc.
Churchill seem much better and handled a recent claim superbly.
Seems crazy that they have the same parent company as DL!
I also use Direct Line for Business, a differetn arm of the same company
and they are efficient, courteous and very reasonable with lower than
inflation price increases for property insurance on a house I rent out.

Bob