"Evan" wrote in message
...
That depends on his batting average...

If the "plumber" in question has done 100 installs for Lowe's and
this is the first complaint then a 1% error ratio has still made
lots of install sales dollar volume for Lowe's...

Never assume that one complaint is enough to punch someone's
ticket...

~~ Evan

When just getting one or two complaints, that should not be enough to worry
about. There are some people that you just can not please.
Same way if only a few jobs have been done, Some will give good reviews to
shotty work, or maybe he did a good job for the first few just to get good
reviews.