On 16/12/2010 11:46, Pete Zahut wrote:
Dave Plowman (News) wrote:
In ,
Pete wrote:
My mate's £12/month get him an annual service, all call-out charges,
all parts and all labour, within 24 hours of reporting the fault.
Last year he was very unlucky and had a spate of problems; first the
spark generator went then a couple of months later the gas valve was
replaced. About 3 or 4 months later the PCB had to be replaced. All
covered for just £12/month - well worth it IMHO.

Until they decide they will no longer support this model. As happened
to my brother with a BG service contract. On a boiler they'd
installed only 6 years earlier.

Needless to say he no longer has a BG service contract and had a
decent boiler installed - rather than the BG recommended c**p as
before.

True, but then again, there isn't just BG offering these service contracts.
We have one with a local company and they're excellent but if they decide to
pull that trick, there's other places to go to.



For me it's the peace of mind thing. I am not prepared to a) look at it
myself or b) ring a load of cowboys from yellow pages who might be able
to diagnose the fault, might be able to get the parts, and might come
when they say they will. With a manufacturer's callout you know it will
be fixed there and then, and they take the hit for any parts fitted on a
trial and error basis.
The other important thing to consider is the price of spares. My boiler
has a "special" pump, identical to a generic pump apart from one little
detail, so it's £120 instead of £40. Labour charges are probably the
least of your worries when assessing the risk.