Owain wrote:
The customers are on a pre payment gas meter and they were out of
gas/credit.

Hahahahahahaha.
So how were you expected to 'fix' that fault? Lend them a tenner, or
some 'imaginative' pipework?

In this country we have what we call "MONNEEE". You go to
what we call a "POOST OFFICCCE" or a "NEWWWSS AGENTS" and
give the gentleman some MONNNEEE...

JGH