Secret Squirrel wrote:

"Edwin Pawlowski" wrote in
m:


Grandpa wrote:

Bull, he gets reimbursed by the dealer for his expenses. If its not
enough then he shouldn't advetize as being a warranty center for
Husqvarna. He has a choice too.

Yes, and he is exercising his choice. Warranty re-imbursement is not
always enough to really cover profit and barely operating costs. IMO,
the dealer is returning the same gesture that the person asking for
the repair gave him at the time of purchase. The dealer is theer
because his steady customer give him enough business to make a profit.
The guy that went elsewhere gave him none and deserves little in
return.


It's this sort of myopic thinking that will run that guy out of business.
First off there is probably a dealer agreement in place and he probably has
agreed to provide warranty service for the product whether he sold it or
not. But that isn't even really the point. If he had taken the time to
repair the product and provided good service he might have won over a
customer. That customer might think twice before making his NEXT purchase
via mail order, and he might even mention his pleasant experience to a few
other people who might be potential customers. Instead he turned this guy
away, with an attitude to boot and thereby insured that he had NO chance of
ever selling this person anything and in addition he is all but guaranteed
to relate this story to anyone who will listen. That hardly seems like a
good business decision to me.