Lawrence wrote:

After three days they returned a
brand new One XL and RDS unit.

I suspect that you will find that it's refurbished, not "brand new"[1].
That's how most suppliers operate. It is also possible that had there
been zero refurb stock that they shipped a new unit to save time.


[1] The standard of refurb nowadays is exceptional. I've had refurbished
computers and phones that were indistinguishable from new other than a
"refurb" sticker in the battery bay.