On Sun, 7 Nov 2010 22:43:43 -0000, "Rick Hughes"
wrote:


"Lawrence" wrote in message
...
Thought I'd just tell you about "my repair" at TomTom.
My TomTom One XL worked perfectly ok but stopped recognising the RDS - TMC
unit when I plugged it in. I contacted TomTom through their website and
they gave me a returns number, a box and a prepaid bag in which to return
it, even though it was out of warranty. After three days they returned a
brand new One XL and RDS unit. Best of all, it had the whole of Western
Europe on it; the original had only UK and Eire. I am quite impressed!

Lawrence


Dutch company obviously values customer service .......

Similarly I have a (rather dated now) (510, although it's labelled as
a 710) tomtom that failed a while outside "warranty". Power switchery,
I think.
My dealer sent it back to TT for an estimate for its repair. A few
days later it came back, fixed, at no charge.

I'm also impressed.

I wasn't aware that it's a Dutch company.

--
Frank Erskine