On Aug 26, 3:19*am, ddl@danlan.*com (Dan Lanciani) wrote:
I'm wondering if anyone has had any luck getting service under this
class action settlement. *I have a 350MAV060120 AAKA furnace which
started giving problems in early spring. *It came with a lifetime
parts warranty on the heat exchangers and my understanding is that
this settlement added a 20 year labor warranty. *My service tech
had a fairly simple (~3 page) form to fill out with the results of
some tests (e.g., CO in the exhaust was off the scale) and I thought
this would be simple, but he has been going round with Bryant for
months now with no useful results. *(Oddly they did not ask for
the pressure drop across the heat exchanger--it's about double the
nominal value.)

The last thing he said they sent was a new 17 page form that also
requests pictures (requiring the furnace to be disassembled before
they will send a replacement). *He says they also say that if when
they get the heat exchanger back it does not have the type of failure
discussed in the settlement it will not be covered. *They aren't talking
about covering labor either.

Seems to me that Bryant is trying to use the class action settlement to
narrow rather than expand the coverage. *Obviously the original lifetime
warranty wasn't restricted to failures contemplated by the later class
action.

* * * * * * * * * * * * * * * * Dan Lanciani
* * * * * * * * * * * * * * * * ddl@danlan.*com

Post at www.Heatinghelp.com , at althavc you might get a polite
answer if you are real lucky