On Jul 27, 4:28*pm, wrote:
On Jul 27, 2:13*pm, DerbyDad03 wrote:

It's been a while since I traded in a Craftsman tool under the
lifetime warranty, so maybe I just don't remember this happening last
time.

Same thing here. A bit disappointed that they have taken that route -
cost cutting, I guess.

The guy said they now have to replace with "refurbished" items before
replacing with new tools.

"A bit disappointed..."

I was too, for about a second, but then I found it real easy to
rationalize it away.

If my car breaks under warranty, I don't get a new one...I basically
get a "refurbished one". They fix what's wrong, maybe with new parts,
but it's still a "used car".

I guess the same goes for something like the ratchet handle. As long
as the "gears" work, I'm not going to be concerned about a scratch on
the handle section. Trust me, I didn't wrap it in a cotton towel and
lay it gently in my tool box when I got home. ;-)

Besides, as long as it has still has the lifetime warranty, I'll just
take it back again. Of course, if I'm going back every 2 weeks for the
same tool, I'll voice my objections until I get satisfaction.