In message kOj_n.156784$tH4.149064@hurricane, stuart noble
writes
tony sayer wrote:
All of the component companies have always done nonsense like that,
but I think that is more down to the morons employed in dispatch,
rather than company policy. RS, and Farnell for that matter, used to
send out small items by Royal Mail, in a Jiffy bag, by default, and
for the most part, the bits arrived in the post, at a predictable
time, the next morning when you needed them, and undamaged.
Couldn't agree more with you Arfa totally on the nail;!...

The shipping policies that both of these companies have now, for
the most part preclude this ever happening any more, and it is
unhelpful to all concerned, including them, because if I can find an
alternative supplier for my orders each time, who will ship them
Royal Mail, then they will get the order, irrespective of whether
they are a few pennies dearer, or charge for shipping.
Yes you can tell them that, but the reply usually is Oh' dear!, your
the
only one who's had that problem/complained;(...

If a company, large or small, can't muster the resources to send
something out by first class post, they're probably not very
resourceful in other areas of their business either.

Simply not true

I don't use the postal service because there is no "buck stops here"
person I can get straight through to and deal with

If I send out to a customer with royal mail and it disappears, they
don't want to freeze to death for 30 days while waiting to see if itr
has turned up.

I need to be dealing with companies who can deal with problems quickly
and efficiently

In the winter, we are flat out working, there is no mileage to be gained
in saving a customer maybe a couple of quid at a cost to us of probably
£50 or more

I think you need to reassess your idea of how companies function


--
geoff