Metspitzer wrote:
My insurance company sent me a letter asking for more info.

Instead of putting their number on the letter head or anywhere else in
the letter, there are instructions on the letter that say.....If you
have any questions, call the number on the back of your insurance
card.

I also have to enter my member ID when I call. I suggested the they
should use caller ID. The girl said that they actually do use caller
ID, but they are required to ask anyway.

The next thing she said was......can you give me your phone number in
case we get disconnected?

I worked part time at an inbound only call center for a while first
customer care and later collections. They contracted to major companies
Took a couple of months before I knew what I was doing in customer
care, collections was easy. Kinda interesting job the way things work
from the other side. Something they don't talk about is call time. We
were allowed 6 1/2 minutes per call average, 30 seconds of that to enter
notes. The turnover was very high. Some people didn't last a week, but
some of the old hands were great at their job. My favorite response to
late and non payers that wanted their phone turned back on even though
they hadn't paid last month's bill, Yes, I can turn on your phone but
the computer will add another 25 dollars reinstatement fee and then
automatically shut it off again at midnight. The software was what it
was and nothing the customer said changed it and we couldn't over ride
it. I worked 9 months and quit. Everything was about how many calls
you could take in a day and how much money you collected. For the
customer reps it was mostly about how long until break so they could go
smoke a cigarette. When I left one of the monitors came down and told
how much she enjoyed listening in on my calls and she would miss me.
The supervisor or anyone else at the place didn't give a damn though, it
was all about how many calls and how much money.
All in all I'd say it's one of jobs I've ever had that I missed the
least.