On Jun 29, 11:40*pm, Metspitzer wrote:
My insurance company sent me a letter asking for more info.

Instead of putting their number on the letter head or anywhere else in
the letter, there are instructions on the letter that say.....If you
have any questions, call the number on the back of your insurance
card.

I also have to enter my member ID when I call. *I suggested the they
should use caller ID. *The girl said that they actually do use caller
ID, but they are required to ask anyway.

The next thing she said was......can you give me your phone number in
case we get disconnected?

Man, did you ever scratch a lot of victims' itches!!

One of MY pet hates is companies that mis-handle our "Contact Us" or
"Support" emails.

You spell out your whole _(()*(*&^%problems carefully; then get a
robot reply, followed by a reply from outermost Bangladore that asks
you to "explain" the problem. The reply DOES NOT quote the original
email, so you have to try to locate it -- where? it was sent from
their Website!! -- and RE-EXPLAIN the problem. Wouldn't it be a lot
more efficient to include the original request in their robot-reply?
But noooo... THAT would require putting themselves in the place of the
paying customer who gives them their jobs!

Second pet hate is companies that have you punching a lot of phone
buttons, only to end up much later with "We are closed at this time.
Please call back at..." Why the hell is it so difficult to program
their robo-replies to give the ****ing hours UP FRONT and save us all
that button-pushing!!!