"Swingman" wrote

I switched over from Comcast to ATT uVerse a few years back and at first
it was a startling upgrade in on-site customer service ... the past year
or so it appears that ATT may have been hiring ex Comcast field guys, or
reading from Comcast's "how to screw the customer" playbook.

Easy there Swingman. You are giving them way too much credit. If in fact
there is a "how to screw the customer" playbook, they would screw that up
from time to time and actually give good service occasionally.

But if you hire total ****ups, give them litle supervision and have a
company that just doesn't care, then the customer screwing is assured and
consistent This is the Comcast philosophy.