I've always had good luck too but haven't needed them much. Recently, I got
my new G0555 bandsaw and there a bad bearing in the motor. When I put the
phone next to the saw for the rep, he had me try a couple things and readily
agreed that it was a bad motor and that it needed replaced. He said I could
send it back or he would send a call tag for it but the latter would take a
couple of weeks. I agreed to send it and did so that day which was the 20th
of December. I just called them before New Yars and they said they had
received the motor and were "working on it" but if I wanted, they would let
me know when they were done and made a decision as to what to do. I don't
expect overnight attention but we are at two weeks and I would think they
could at least tell me what they were going to do. I'm not down on Grizzly
but having purchased 7 machines from them, this is the first that I was a
little dissapointed.

Don

john moorhead wrote in message
news:QKDJb.723809$HS4.5365503@attbi_s01...
Folks -

Well, I have to give points to Grizzly for their Customer Service. On
12/29
I ordered the "President's Special" Dial Indicator set through Amazon.com.
It arrived last night via UPS a little after 5.

Everything was well packaged, but upon setting it up, I noticed a hairline
crack in the plastic "watch glass" covering the dial of the dial
indicator.
There were also a couple of those moveable indicator arrows on the face of
the dial that were loose.

I don't think the defect was from shipping, it was one of those fissures
that hard plastic gets.... Nonetheless, I thought I'd send Grizzly CS a
note
and did so last night at about 11... I asked them to send another Bezel
cover, if that's what you call it, and tell me how to attach the pointers,
as that wasn't clear. I really didn't want to go through the hassle of
returning the indicator as the defect didn't really affect its' use, but I
thought they should know there was a problem. The set up was only ~25$ to
my door, so...

Lo and behold, when I woke up this morning, I had an email send from
Grizzly
BEFORE 7AM on a SATURDAY, no less.... apologizing for the defect. They're
going to send a whole new Dial Indicator assy to replace it and they don't
want the old one back.

I just got the new Grizzly catalog, and their quality seems to get better
every year. I may be in the market for a jointer and they have a spiral
cutter on their 6" unit that looks intriging. Last year they had big
planers with spiral cutters and now they're bringing it to their jointers.

If I were Delta CS, I'd be worried. This is EXACTLY how to handle a small
problem and gain customer and future customer good will and business.

John Moorhead
Lakeport CA