On 24/06/2010 11:08, John Rumm wrote:

Which four - i.e. top, bottom, or elsewhere?


random - 2,3,5,10 although the manufacturer's report shows slight
differences (see post above)


plumber said it wasn't normal and that it was probably faulty. I sent it
back to the sales co, who sent it to the manufacturer for testing.

Hard to see how a towel rail can be faulty as such - unless it has
blocked pipes.


This was my assumption - but manufacturer says no.


The manufacturer has said that it is heating fine (albeit with an
electric element rather than a pumped system.) The sales co now want to
charge me for two wasted courier journeys to return it to me.

First, is it normal for these rads to have some bars that don't heat up
very much? Second, can / should they charge me for this? As far as I am

No, unless they have not been bleed correctly.

concerned the rad doesn't work as I expected it to. If I reject the
goods, are they likely to take the delivery charge out of my refund?

Quite possibly. Did you buy from the manufacturer directly, or from a
shop? (technically speaking your contract is with the shop in which case)


Website - sales co that passes orders to manufacturer.

Thanks for any advice you can offer - I am aware some of my questions
should perhaps be in the legal / finance groups and I will post there if
more appropriate.

If it is working fine, get the plumber back to re-fit it, and pass the
bill for couriers on to him!



Well the "working fine" part is debatable as far as I am concerned - I
expected all bars to heat evenly. If they return it and all is fine,
then your suggestion comes in to play. However, at this point I feel
reluctant to just fork out an extra 35 quid in courier fees - so much
for Internet savings!

Regards,
S