On Jun 24, 10:53 am, Steve wrote:
Hi

I recently purchased a chrome towel warmer for the bathroom. Plumber
fitted it and switched CH system on. Four of the fourteen bars appear
not to be heating, certainly not nearly as much as the other bars. The
plumber said it wasn't normal and that it was probably faulty. I sent it
back to the sales co, who sent it to the manufacturer for testing.

The manufacturer has said that it is heating fine (albeit with an
electric element rather than a pumped system.) The sales co now want to
charge me for two wasted courier journeys to return it to me.

First, is it normal for these rads to have some bars that don't heat up
very much? Second, can / should they charge me for this? As far as I am
concerned the rad doesn't work as I expected it to. If I reject the
goods, are they likely to take the delivery charge out of my refund?

Thanks for any advice you can offer - I am aware some of my questions
should perhaps be in the legal / finance groups and I will post there if
more appropriate.

S
I expect they will try and let you **** around trying to get it back
until you give up...

Can you reveal who we talking about?

Did you pay by credit card? if so maybe worth calling them and
explaining that you've rejected some goods which your plumber advised
you were faulty etc and you are having issues with the sales co
regarding a full refund and want the CC co to assist and refund you
i.e. do a "chargeback" in your favour for full amount.
If they agree you can let the rest chase you for the courier charges
which they won't cos not worth it.

Cheers
Jim K