On Tue, 22 Jun 2010 05:01:20 -0500, Douglas Stanley
wrote:

Finally got an admission from Proctor & Gamble that Cascade Complete
gel should not be used in dishwashers with systems like G.E. Smart
Dispense.
They have an ongoing problem with the product that is shipped during
winter months and is subject to freezing. It causes congealing and
plugs the dispenser and causes failure of the system.
This has been recurring for the past two winters and they did not
notify manufacturers, suppliers, retailers, or consumers. The consumer
was left to foot the bill for appliance service calls to correct the
problem, which required a new dispenser for my system last year. When
the same problem arose this year, I became suspicous and began
research. It's like pulling teeth to get admissions of fault from
manufacturers. So now comes the disclosure of numerous lawsuits
regarding this issue and they have still not notified stores of
problems with the product.
WHY?

1. Because their beancounters, who *know* their **** when it comes to
adding and subtracting, but don't know jack about goodwill or business
models, told them to do it that way.
2. They can justify it because their product is guaranteed & if it
looks weird [which it does after being froze] you can take it back and
get it replaced.[once you realize that they haven't just changed the
formula for some reason]

Jim