On 13 June, 22:19, Calum wrote:
On 13 June, 20:55, Jim K wrote:



On Jun 13, 8:34 pm, Calum wrote:
I'm going to give the company a ring tomorrow and give them a piece of
my mind.

keep it cool and logical, common sensical, decide what you want them
to do before you ring them, that may well be "just come and look and
discuss how you are going to put it right"

was repairing the flaky stack in the spec/quote for the job? if not
then ideally they should have told you how sh1t it was and asked you
what you wanted doing whilst they are up there, but they could try and
argue it wasn't part of of the job quoted and charge you extra to fix.

have you fully paid yet? just puts you in astronger position to get
satisfaction before they poss. contemplate "doing one" and leaving you
with the problem - and seeing if you can be arsed to chase them for
redress....

Thanks Jim. *Luckily I'm not too hot headed. *But I will convey my
annoyance that the company's site manager said he inspected himself,
and he could see nowhere that the water might get in. *He just didn't
look around the other side.

Perhaps email him a link to your video :-0

*So far I've got on with the company very
well, but they are now trying my patience.

Suggestion of tanking a loft room was a bit of an alarm bell to be
sure to be sure...


The quote was for providing the loft conversion at fixed price i.e.
they explicitly took the risk of unforseen circumstances like
additional structural work etc. *Luckily we haven't paid fully yet.

Beware of getting into argument about state of chimney, which may be
contributory but reasonably not part of contract, not reasonable to
start pratting about with silicone on pointing though, makes it harder
to do propery after.
Lead work from any angle is clearly indequate, site manager didn`t
need to look closely, was it him who suggested the tanking?

Cheers
Adam