"geoff" wrote in message
...


The problem I have with the PO is that there is no easy to reach "buck
stops here" contact

When it's minus degrees and someone hasn't received their boiler pcb, they
don't want to be told to fill in a form if it hasn't turned up in 30 days

that's assuming that you get through to someone

Well as its your responsibility to deliver the part it doesn't matter if the
customer can't contact the courier.
All he has to do is contact you and let you sort it.
I assume he would have no trouble contacting you.