Thread: Legal question? ? ?
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dpb dpb is offline
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Default Legal question? ? ?
wrote:
....

I don't know what kind of gadget is used to read meters electronically,
but...is it possible there is some interference or obstacle that would
cause the reader to pick up the signal for the wrong meter?

Highly unlikely; these devices use a communications protocol including
ID, etc., that makes confusion between devices themselves unlikely.

As others noted, it's possible there's a mixup in the
records/database/elsewhere about who's meter is whose, of course.
(Although you'd think somebody w/ 3X their normal usage to compensate
for the under-usage of OP would also be complaining if were that simple
a problem.)

Hard to believe a utility company would fail to check up pretty
seriously w/ a customer who's complaining there billings are
_significantly_ low...

I'd as others have mentioned suggest the OP escalate the discussion up
the food chain and follow up w/ written correspondence rather than just
the phone call if can't receive actual satisfaction or still think is
real cause for concern.

Also as others noted there's the uncertainty in what OP is reporting vis
a vis what the billing statement actually is stating.

And, of course, the other issue of not only did they upgrade the boiler
they switched from oil to gas -- we have no information on whether the
rate conversion comparison OP is expecting is based on correct
assumptions of $/therm for each fuel and relative efficiencies, etc.,
etc., etc., ...

NG is typically cheaper than oil in most markets but no indications here
of any of that.

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