On Feb 5, 1:18*pm, " wrote:
On Feb 5, 10:39 am, Steve Barker wrote:

David Nebenzahl wrote:
So there it was on my doorstep; a medium-sized but heavy box. Opened it
up and there was the brang-new Grainger catalog. All 4,130 pages of it,
most in 4-color printing. Nicely bound in a heavy cover that could
probably withstand any kind of industrial solvents.

Having been a printer (offset) in another lifetime, I find it amazing
that they can continue to print and distribute this gigantic catalog.
Especially considering the tiny amount of business I do with them
yearly. This thing must cost them $10-20 each to mail out.

Well at the prices they charge, I don't think they have a profit problem.

some years ago a new beancounter made them more efficent Turned of
all the phones at the branches, and set up a central info call in
number. It was TERRIBLE. The phone reps couldnt answer *the questions
since they didnt have the merchandise to look at.

a friend worked at grainger and retired, he reported they lost 20% of
their gross sales. and never got them back.......

mr efficency beancounter got fired, no doubt moving on to muck up
another company........

damn, sounds like what happened to our service dispatch...

nate